![]() ![]() The best software for presentations will depend partly on your preference and partly on the needs of the presentation. The broken tile, paired with negative reviews from disgruntled customers, is bound to get your point across. ![]() In this case, it would make sense to bring along some samples of poorly packaged products to highlight the importance of easy & straight-forward package design.Īnother example would be to bring a piece of broken tile from the leaky hotel roof, which has resulted in hotel visitors having bad experiences. Apple's QA employees are required to open Apple product packages hundreds of times to ensure it's easy for customers to unpackage the products. Visuals can be exceptionally powerful as they allow your audience to immerse themselves in your presentation's story. Consider adding storyboards to your presentation, similar to comic books. The visual can be videos, screenshots, emails, audio recordings, diagrams, graphs, etc. Visuals help support what you're presenting and help make you a great storyteller. This way, everyone can clearly see the changes to the experience and their effects. Highlight the difference between the past and current metrics, past and current experiences, fixed pain points, new opportunities, and so on. Presentation type 3: when describing past achievements, share the results. Presentation type 2: when pitching a new feature to stakeholders, highlight users' pain points, and explain how the new feature can help eliminate them. Leverage the insights uncovered with the help of the CJM. Uncover those things that were previously invisible to the team to attract their attention to the data. Presentation type 1: when presenting a research-based map, moments of truth can act as hooks to engage the audience. ![]() There are a handful of different ways to conduct a CJM presentation. Next, use UXPressia’s View Mode to focus on the specific parts of the CJM relevant to your presentation. In UXPressia's CJM tool, you can create custom views of your journey map and choose which of its stages and swim lanes will be visible and which of them will be hidden in each view.Īt the start of your meeting, you can show the whole map to your audience to give them an idea of how long the journey is. Provide real-world examples during your customer journey map presentation. The opposite is also true for example, the support team doesn't need to see the stages where the sales team is involved.Īdditionally, to ensure everyone can relate to the talking points, make as many practical connections as possible. You don’t need to go into an in-depth analysis if your audience only needs to focus on a selected part of the CJM. Next, start weighing what you know about your audience against the purpose of the meeting. ![]() Knowing who your audience is beforehand will help you prepare and present your customer journey map. You'll specifically want to identify how much they already know about journey mapping, the current state of your company's customer experience, and the desired state. help prioritize upcoming projects based on opportunities identified by the CJM.įirst, try to get to know your audience.visualize the current customer experience for other teams while highlighting its strong and weak points.motivate teams to fix deficiencies in the current customer experience.change the mindset of leaders and colleagues to take ownership of creating memorable customer experiences.present the results of a recently adopted strategy by illustrating how improvements to customer experience have impacted KPIs.What do you want the audience to take away? What do you want your audience to act upon as a result of your customer journey map presentation? Set a specific goal for the presentation. The first thing you should consider is the purpose of the presentation. To present customer journey maps well, you must come prepared. ![]()
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